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Wholesale Policies

Wholesale & Dealer Policy

Sunpie works with automotive retailers, repair shops, installers, online sellers, distributors, and other qualified business partners.

Whether you purchase products for resale, use them for customer installation projects, or need individual orders shipped directly to your customers, we offer flexible wholesale and dropshipping options based on your business needs.

1. Wholesale Eligibility and Order Minimum

Wholesale pricing is available only to approved business customers, including automotive retailers, repair shops, installation shops, online sellers, distributors, fleet operators, and other qualified commercial buyers.

The minimum opening order value is $1,000 USD, excluding taxes and shipping charges. After wholesale eligibility has been approved, subsequent wholesale orders require a minimum purchase of $500 USD, excluding taxes and shipping charges.

There is no minimum unit quantity. Different Sunpie products may be combined in the same order to meet the applicable order minimum.

Meeting the minimum order value does not automatically qualify a customer for wholesale pricing. Personal-use purchases, group purchases, and one-time bulk purchases are not considered wholesale orders unless specifically approved by Sunpie.

Sunpie may request reasonable business information to verify wholesale eligibility. Sunpie reserves the right to approve, decline, suspend, or revoke wholesale eligibility at its discretion.

Approved dropshipping arrangements may follow separate order minimums, pricing, and fulfillment terms.

2. Wholesale Pricing

Wholesale pricing is determined individually based on factors including:

  • Products and SKUs
  • Order quantity
  • Total order value
  • Inventory availability
  • Shipping destination
  • Fulfillment method
  • Frequency of future orders

To request wholesale pricing, please email support@sunpie.co and include:

  • Business name
  • Contact name and contact information
  • Business website, physical store address, or business social media page, if available
  • Primary sales channel or type of automotive business
  • Product names, links, or SKUs
  • Requested quantities
  • Shipping destination
  • Whether the products are intended for resale, customer installation projects, internal business use, or dropshipping

Sunpie may request additional information reasonably necessary to verify the applicant’s business and intended use.

Meeting the minimum order value does not automatically qualify an applicant for wholesale pricing.

After reviewing the request, Sunpie will confirm wholesale eligibility and provide an applicable discount code or customized quote.

Wholesale discount codes may remain active for future approved business orders unless they are replaced, adjusted, suspended, or withdrawn by Sunpie. Discount codes are issued exclusively to the approved business partner and may not be shared, transferred, published, resold, or used by unrelated third parties.

Wholesale discount codes are intended solely for approved business purchases and may not be used for personal purchases. Sunpie may deactivate or adjust a wholesale discount code if it is misused, shared, or used in a manner inconsistent with the approved wholesale arrangement.

Wholesale discounts generally cannot be combined with other promotions or discount codes unless approved by Sunpie in writing.

All prices and payments are processed in U.S. dollars.

3. How to Place an Order

A separate wholesale account is not required.

Once your wholesale pricing has been approved, you may place the order directly through:

www.sunpie.co

Enter the wholesale discount code during checkout, and the approved discount will be applied to the order.

For large-volume orders, OEM projects, products with limited inventory, or orders requiring special fulfillment arrangements, please contact us before placing the order so that we can confirm pricing, availability, and estimated delivery time.

Available payment methods will be displayed during checkout. Additional payment arrangements may be available for approved large-volume orders.

4. Authorized Sales Channels

Wholesale partners may resell Sunpie products through their physical stores, repair shops, installation businesses, independently operated websites, and other approved sales channels.

Selling Sunpie products on third-party marketplaces—including Amazon, Walmart, eBay, TikTok Shop, or similar platforms—requires prior written authorization from Sunpie.

Please contact support@sunpie.co before creating or publishing any third-party marketplace listing.

Without prior authorization, wholesale partners may not list or sell Sunpie products on third-party marketplaces.

Authorization may be limited to specific marketplaces, seller accounts, products, territories, or time periods. Approval for one marketplace does not automatically authorize sales on another marketplace.

Wholesale partners may not present themselves as Sunpie, use the Sunpie name as their business identity, or imply that their store is owned or operated by Sunpie.

5. U.S. Inventory and Order Fulfillment

Sunpie operates four fulfillment warehouses across New Jersey, Georgia, and California.

When sufficient inventory is available in our U.S. warehouses, orders will be fulfilled domestically. Most in-stock U.S. shipments typically arrive within 3–5 business days after shipment, depending on the destination and carrier.

If U.S. inventory is unavailable or insufficient, products may be shipped from one of our manufacturing facilities or upstream suppliers, including locations outside the United States.

For large-volume orders, factory-direct orders, backordered products, or shipments requiring overseas fulfillment, pricing and estimated delivery time will be confirmed with the wholesale partner before the order is processed.

Large or customized orders may require additional production and preparation time. The final delivery schedule will be based on the products, quantities, inventory location, production requirements, and agreed shipping method.

6. Dropshipping

Sunpie supports online dropshipping for approved wholesale partners and dealers.

Under an approved dropshipping arrangement, Sunpie may ship individual orders directly to the wholesale partner’s customer.

The wholesale partner remains the seller of record and is responsible for:

  • Providing accurate customer and shipping information
  • Communicating with the customer about the order
  • Handling cancellations and order changes
  • Establishing and administering its own non-defective return and exchange policy
  • Processing customer refunds when applicable
  • Complying with the rules of its sales platform
  • Collecting and handling any applicable sales taxes

Dropshipping pricing, shipping charges, order procedures, inventory requirements, and delivery estimates may be different from standard wholesale orders and will be confirmed separately.

Sunpie is not responsible for delivery delays or additional costs caused by incorrect or incomplete information supplied by the wholesale partner.

7. Wholesale Returns

Wholesale purchasers may request a return for non-defective products within 30 calendar days of delivery, unless a different return period has been agreed to by Sunpie in writing. To qualify for return:

provided that:

  • The product has not been damaged, modified, or misused
  • The product is in resalable condition
  • The original packaging is complete and undamaged
  • All accessories, hardware, wiring, manuals, and other included components are returned
  • The return has been approved by Sunpie before shipment

Approved non-defective returns made by the wholesale purchaser are eligible for free return shipping. Sunpie will provide the applicable return instructions and return shipping label.

Refunds will be issued after the returned products have been received and inspected. Any approved refund will be based on the amount actually paid for the returned products after applying the wholesale discount.

Products returned without approval, with missing components, damaged packaging, installation damage, modifications, or other conditions that prevent resale may be refused or subject to a deduction from the refund.

Do not send returns to the Sunpie company office or to any address found on a previous shipment. Return warehouse locations may vary by product and order. Always contact us for the correct return instructions and address.

8. Returns from the Wholesale Partner’s Customers

The Sunpie retail return policy does not automatically apply to customers who purchase through a wholesale partner, dealer, repair shop, installer, reseller, or other third party.

For non-defective returns, exchanges, order cancellations, refunds, buyer’s remorse, or incorrect purchases, the end customer must contact the business from which the product was purchased.

The wholesale partner is responsible for establishing and handling its own retail return and exchange policy.

Sunpie will not issue a retail refund directly to the wholesale partner’s customer for a purchase made through a third-party business.

If the wholesale partner accepts a non-defective return from its customer, the wholesale partner may contact Sunpie separately to determine whether the product qualifies for return under the wholesale return policy.

9. One-Year Product Warranty

Sunpie products include a one-year limited warranty, beginning on the date the original end customer receives the product.

The warranty applies to products purchased from:

  • Sunpie’s official website
  • Sunpie’s official marketplace stores
  • An authorized Sunpie wholesale partner, dealer, distributor, installer, or reseller

Unlike non-defective returns, an end customer who purchased from an authorized wholesale partner may contact Sunpie directly for assistance with a warranty claim. The customer is not required to process the warranty claim through the wholesale partner.

Proof of purchase from the authorized seller may be required.

Sunpie may request photos, videos, vehicle information, installation details, testing results, or other reasonable information needed to evaluate the claim.

Depending on the issue, Sunpie may provide troubleshooting assistance, replacement parts, a replacement product, or another appropriate solution.

A replacement product does not restart the warranty period. It remains covered for the balance of the original one-year warranty.

The warranty does not cover damage caused by accidents, misuse, improper installation, unauthorized modification, incorrect wiring, external electrical problems, normal wear and tear, or use outside the product’s intended application.

10. Shipping Damage, Missing Parts, and Product Defects

Wholesale partners should inspect shipments as soon as possible after delivery.

Visible shipping damage, missing packages, incorrect products, or missing components should be reported to support@sunpie.co within five business days whenever possible.

Please include:

  • Sunpie order number
  • Product name or SKU
  • Quantity affected
  • Photos of the product
  • Photos of the shipping carton
  • Photos of the shipping label
  • A brief description of the issue

For dropshipped orders, the wholesale partner should collect this information from the customer and forward it to Sunpie.

Prompt reporting allows us to investigate the shipment, file a carrier claim when applicable, and arrange an appropriate solution. The five-business-day reporting request for visible shipping damage does not shorten the applicable one-year product warranty for manufacturing defects.

11. Backorders and Inventory Shortages

If an ordered product is unavailable, Sunpie will contact the wholesale partner to discuss the available options, which may include:

  • Waiting for U.S. inventory to be replenished
  • Shipping from a manufacturing facility or upstream supplier
  • Partial shipment of available products
  • Selecting an alternative product
  • Adjusting the order quantity
  • Canceling the unavailable portion of the order

Backordered items will not be shipped or charged without the wholesale partner’s approval.

Any change to pricing, shipping cost, fulfillment location, or estimated delivery time will be confirmed before processing.

12. OEM and Custom Manufacturing

Sunpie accepts qualified OEM and custom manufacturing projects.

Available services may include:

  • Product customization
  • Private-label branding
  • Custom packaging
  • Product color or finish changes
  • Wiring or connector modifications
  • Product development
  • Custom molds or tooling
  • Bulk production

OEM pricing, sample costs, tooling fees, minimum order quantities, specifications, testing requirements, packaging, production schedules, and payment terms will be quoted separately for each project.

Production will begin only after the product specifications, pricing, samples when applicable, and other project requirements have been approved.

Customers requesting OEM production are responsible for ensuring that any submitted designs, logos, trademarks, packaging, or other intellectual property are legally authorized for use.

13. Support for Long-Term Business Partners

In addition to our standard wholesale services, Sunpie may offer additional support to established partners demonstrating meaningful and consistent business growth.

Available support may include:

Marketing Support

Depending on the partnership and approved marketing plan, Sunpie may provide:

  • Advertising support
  • Promotional materials
  • Product samples or display products
  • Content assets
  • Trade show or event support
  • Other approved marketing resources

Business Development Support

Sunpie may also assist qualified partners with:

  • Product and sales training
  • Market and product research
  • Sales planning
  • Product selection
  • Industry contacts and business introductions
  • Other mutually agreed growth initiatives

Additional partner support is evaluated individually and is not automatically included with wholesale approval. Any financial support, materials, services, or reimbursement must be approved by Sunpie in writing before expenses are incurred.

14. Policy Updates

Sunpie may update this Wholesale & Dealer Policy as its products, services, fulfillment network, and business requirements change.

The terms applicable to an order will be those confirmed at the time the order is accepted. Special pricing, OEM terms, marketplace authorization, marketing support, and other customized arrangements must be confirmed in writing.

Contact

For wholesale pricing, product availability, dropshipping, marketplace authorization, OEM projects, or other business inquiries, please contact:

support@sunpie.co

Please include your business name, contact information, sales channel, products of interest, requested quantities, and shipping destination so that we can assist you efficiently.