Thank you for shopping with Sunpie. We work to process and deliver every order as quickly and reliably as possible. Please review the following shipping information before placing your order.
1. Order Processing
Most in-stock orders are processed and shipped within one business day, Monday through Friday, excluding federal holidays.
Orders placed after 3:00 p.m. Pacific Time on Friday, or on weekends or holidays, will be processed beginning on the next business day. Processing may take longer during peak seasons, severe weather, inventory transfers, or other unexpected circumstances.
Processing time is separate from carrier transit time.
2. Shipping Areas and Costs
Sunpie offers free standard shipping on eligible products delivered within the United States, Canada, and Australia.
Oversized products are available for delivery within the United States only and cannot be shipped to Canada or Australia. Oversized products may include bumpers, running boards, side steps, large grilles, body components, and other items subject to carrier size or weight restrictions.
All non-oversized products may be shipped free of charge to the United States, Canada, and Australia. Any delivery restriction will be displayed on the product page, during checkout, or communicated by our customer support team.
3. Carriers and Delivery Time
Orders may be shipped through DHL, UPS, USPS, FedEx, Amazon Logistics, UniUni, Gofo or SF Express, depending on the product, delivery address, warehouse location, package size, and service availability.
Sunpie will select the most appropriate carrier for each order. In some cases, the original carrier may transfer the package to a local delivery provider for final delivery.
Most orders are delivered within 3–5 business days after shipment. Delivery times are estimates and may be affected by remote locations, severe weather, carrier delays, holidays, or other circumstances outside our reasonable control.
4. Tracking and Multiple Packages
Tracking information will be sent to the email address or phone number provided at checkout after shipment. Please allow up to 24–48 hours for tracking information to update.
Some orders may be shipped in multiple packages because of product size, weight, warehouse availability, or carrier requirements. Packages may have separate tracking numbers and arrive on different days. Receiving one package does not necessarily mean that the entire order has been delivered.
5. Duties, Taxes, and Import Fees
Orders delivered within the United States are fulfilled from our U.S. warehouses and are not subject to import duties or customs clearance fees.
For eligible orders shipped to Canada or Australia, Sunpie covers all applicable import duties, taxes, customs clearance fees, and brokerage charges. Customers will not be required to pay additional import-related fees upon delivery.
If you receive an unexpected payment request from a carrier or customs authority, contact us before making any payment.
6. Address Changes and Cancellations
Customers are responsible for providing a complete and accurate shipping address. If you need to make a change, contact us as soon as possible. Address changes cannot be guaranteed after an order has entered processing or has been transferred to the carrier.
Some oversized products and shipping services cannot deliver to P.O. boxes or restricted addresses.
Once an order has shipped, it cannot be canceled or recalled. If you no longer want the product, please accept delivery and contact us for return instructions. Do not return a product to the address shown on the shipping label without prior authorization, as return warehouse locations vary by product.
7. Delayed, Missing, or Damaged Packages
If tracking has not updated for several business days, shows the package as delivered but it cannot be located, or the package arrives damaged or incomplete, please contact us for assistance.
For damaged packages or missing items, include your order number and photos of the shipping box, shipping label, product, and all items received. Please keep the original packaging until the issue has been resolved and check whether the order was shipped in multiple packages.
8. Contact Us
If you have questions about shipping, tracking, delivery, or a damaged or missing package, please contact:
Sunpie Customer Support
Email: support@sunpie.co
Website: www.sunpie.co
Please include your order number when contacting us so that we can assist you more efficiently.