Thank you for your interest in the products and services of Sunpie.This Limited Warranty applies only to physical goods purchased from the following authorized channels:
1, What does this limited warranty cover?
- Covers any defects in materials used to manufacture your product
- Covers any defects in workmanship under normal use
- Covers any broken components under normal use
2, What will we do to correct problems?
- Sunpie will repair the product, at no cost, if the product is still under warranty.
- Sunpie will repair any broken parts of a product using new or replacement parts.
- The product will be exchanged with a new product.
- The price of product will be refunded
3, How long does the coverage last?
- The warranty period purchased from Sunpie is 365 days from the date of purchase.
4, What does this Warranty Policy not cover?
- Damage caused by misuse or neglect
- Damage caused by unauthorized modifications
- Damage caused by natural disaster
- Theft or loss of the product
- Normal wear and tear
5, What do customers need to do to get repairs/service under the Warranty Policy?
- We offer free returns and exchanges within 30 days of purchase. After 30 days, we will only provide warranty service under Clause 1 (covers defects in materials, workmanship, and broken components under normal use). No returns are available after 30 days.
- We will cover shipping costs for warranty claims under Clauses 1 and 2.
- Q: If i use my warranty to have my item replaced, can I get another warranty on the replacement item that I receive?
A: No, you cannot get a warranty on a replacement item. - Q: Can I use my warranty to get a refund on the item, instead of a replacement?
A: No, the warranty covers a replacement only. You cannot get a refund. - Q: What if the item my warranty covers is discontinued or otherwise no longer offered by Sunpie?
A: We can assist in choosing another item that is of equal value to the purchase price of the item that was previously ordered that your warranty covers. - Please provide a detailed explanation of the defect, aided by images and/or a short video clip to ease the process.
- To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.In order to help you deal with warranty issues as soon as possible, please provide the order number.
- Contact information: Mon to Sat:6:00 to 2:00 PST support@sunpie.co.
Replacement parts link:
https://www.sunpie.co/collections/sunpie-replacement-parts