Sunpie stands behind the quality of its products. This Limited Warranty explains who is covered, what is covered, the available warranty remedies, and how to submit a claim.
1. Warrantor
This Limited Warranty is provided by:
Sunpie Trade Company
5900 Balcones Dr, Ste 100
Austin, TX 78731
Email: support@sunpie.co
The address above is a business contact address and is not a return warehouse. Sunpie uses different return locations depending on the product. Do not return any product until Sunpie provides written authorization and the correct return address.
2. Eligible Purchases
This Limited Warranty applies only to the original retail purchaser of an eligible Sunpie product purchased through one of the following channels:
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Sunpie official website: www.sunpie.co
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Sunpie Walmart Store
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An authorized Sunpie dealer or wholesaler
Proof of purchase is required. Acceptable proof may include an order confirmation, sales receipt, invoice, or other purchase record identifying the product and authorized seller.
Purchases from unauthorized sellers or other marketplaces are not covered by this Limited Warranty.
This warranty is non-transferable.
3. Warranty Period
Eligible products are covered for 365 days from the date the product is delivered to the customer.
The delivery date will be established using Sunpie’s records, the authorized seller’s records, carrier tracking information, or other reasonable proof of delivery.
Delayed shipment, extended transit time, or a backordered product will not reduce the customer’s 365-day warranty period.
4. What This Warranty Covers
Sunpie warrants eligible products against defects in materials and workmanship under normal, intended use during the warranty period.
Covered conditions may include:
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Defects in materials used to manufacture the product
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Defects in workmanship
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Components that fail or break during normal use because of a manufacturing defect
Warranty coverage applies only after Sunpie reviews and confirms that the reported issue qualifies under this Limited Warranty.
5. Available Warranty Remedies
After confirming an eligible warranty claim, Sunpie may, at its option:
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Provide replacement parts;
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Repair the product; or
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Replace the product with the same or a comparable product.
If the original product has been discontinued or is no longer available, Sunpie may provide a comparable replacement of similar value.
A replacement product or replacement part is covered for the remainder of the original warranty period or 90 days from its delivery date, whichever is longer.
Warranty remedies are determined by Sunpie based on the product, the reported issue, parts availability, and the most appropriate resolution.
Refunds and voluntary returns are governed separately by the Sunpie Return & Refund Policy and are not a standard warranty remedy after the applicable return period, except where required by law.
6. What This Warranty Does Not Cover
This Limited Warranty does not cover:
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Normal wear and tear
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Cosmetic damage that does not affect product function
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Fading, scratches, chips, or surface corrosion
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Damage caused by incorrect installation or wiring
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Damage caused by misuse, abuse, neglect, accident, collision, or off-road impact
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Use outside the product’s intended purpose
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Damage caused by improper maintenance or failure to follow supplied instructions
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Damage caused by unauthorized modifications
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Damage caused by incompatible vehicle components or accessories
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Fire, flood, lightning, extreme weather, theft, or loss
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Products with removed, altered, or unreadable identifying marks
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Installation, removal, diagnostic, towing, vehicle repair, loss-of-use, or other incidental expenses, except where required by law
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Expedited or unauthorized shipping charges
Installation, service, or repair by an independent shop, or the use of third-party parts, does not by itself void this warranty. However, damage caused by improper installation, repair, modification, wiring, or incompatible third-party components is not covered.
7. Before Installation
Inspect the product and verify vehicle fitment before installation. Follow all installation, wiring, maintenance, and safety instructions supplied with the product.
Professional installation is recommended when installation involves wiring, drilling, modification, or safety-related vehicle components.
Installation of the product does not automatically void the warranty. However, damage caused by incorrect installation or modification is not covered.
8. How to Submit a Warranty Claim
A warranty claim must be submitted within the applicable warranty period.
To request warranty service:
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Email support@sunpie.co before returning any product.
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Provide your order number and proof of purchase.
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Describe the problem in reasonable detail.
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Include clear photographs and/or a short video showing the issue.
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Provide any additional product, vehicle, installation, or troubleshooting information reasonably requested by Sunpie.
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Wait for Sunpie’s troubleshooting, return, repair, or replacement instructions.
Sunpie may require the product or defective component to be returned for inspection.
Do not ship any product without written authorization and a designated return address from Sunpie. Products sent to an unauthorized address may be delayed, refused, or returned to the sender.
Customers who purchased through an authorized dealer or wholesaler may contact Sunpie directly at support@sunpie.co for warranty assistance.
9. Warranty Shipping Costs
For an approved warranty claim, Sunpie will:
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Provide a prepaid shipping label when a return is required; or
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Reimburse standard shipping costs when authorized by Sunpie in advance.
This shipping coverage also applies to eligible purchases from authorized Sunpie dealers or wholesalers.
Sunpie does not cover expedited shipping, premium delivery services, or shipping charges incurred without prior authorization.
10. Returns and Refunds
Returns, exchanges, and refunds requested for reasons other than a confirmed warranty defect are governed by the separate Sunpie Return & Refund Policy.
Please review the current policy at:
https://www.sunpie.co/pages/refund-policy
Do not confuse the return period with the 365-day Limited Warranty period. Expiration of the voluntary return period does not end otherwise valid warranty coverage.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Sunpie’s responsibility under this Limited Warranty is limited to the warranty remedies stated above.
Sunpie is not responsible for installation, removal, diagnostic, towing, vehicle repair, loss-of-use, lost time, loss of income, or incidental or consequential damages, except where such exclusions are prohibited by law.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the limitations above may not apply to you.
12. State Law Rights
This Limited Warranty gives you specific legal rights. You may also have other rights that vary from state to state.
Nothing in this Limited Warranty limits any consumer rights that cannot be waived or restricted under applicable federal or state law.
13. Contact Sunpie
For warranty questions or to submit a claim:
Email: support@sunpie.co
Website: www.sunpie.co
Please include your order number, proof of purchase, and clear photographs or video whenever possible. This information helps Sunpie review and resolve the claim more efficiently.