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Contact Us

If you have any questions about our products or any issue with your order, please feel free to contact us and we will be happy to help! 

Orders from Sunpie's Official Website and Walmart should be contacted through the customer service

Since the customer service teams for Sunpie's official website and Amazon store are separate, please contact the following for orders placed on

Customer Service Hours:Mon to Sat: 6:00 to 2:00 PST

We will respond to your inquiry within 24 hours (excluding weekends). If you don't see our response, please check your spam email.

Please provide as much detail as possible which your order or product related issues.

1、Order Number.(If you ordered from Amazon or Walmart, please log in to your account to find your order number. If you ordered from our website and forgot your order number, please provide your shipping address.)

2、Product related issues photos or video.


Electric Bicycle After-Sale Service & Warranty:

(This e-bike service center only deals with e-bike after sales services) Electric Bicycle Service Center


5186 Cliffwood Dr. Montclair CA 91763

Company Name:Sunpie Trade Company

Company Address: 5900 BALCONES DR STE 100 AUSTIN TX 78731