Need help with a product or an order? Send us a message and our support team will be happy to assist you.
Website and Walmart Orders
For orders placed through the Sunpie official website or Walmart, please contact:
Amazon Orders
Our Amazon store is handled by a separate support team. For orders placed through Amazon, please contact:
Customer Service Hours
Monday–Friday: 6:00 a.m.–2:00 p.m. PT
Most messages receive a response within 24 hours. Messages sent outside our regular support hours, on Sundays, or during holidays may take a little longer.
If you do not see our reply, please check your spam or junk folder.
What to Include
Providing the following information will help us assist you more quickly:
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Your order number
- For Amazon or Walmart orders, you can find the order number in your account’s order history.
- If you ordered from the Sunpie website and cannot find your order number, please provide the full name and shipping address used for the order.
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A clear description of the issue
Let us know what happened, when the issue started, and any troubleshooting steps you have already tried.
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Photos or a short video
For product damage, missing parts, fitment concerns, installation problems, or lighting issues, please include clear photos or a short video showing the problem.
Company Information
Sunpie Trade Company
5900 Balcones Drive, Suite 100
Austin, TX 78731
United States
Please note: This is our company office and is not a return warehouse. Do not send returns to this address. Contact our support team first to receive the correct return instructions and return address.