We want you to shop with confidence. If you are not completely satisfied with your purchase, eligible products may be returned within the period and under the conditions described below.
1. 30-Day Return Policy
Eligible products purchased directly from Sunpie.co may be returned within 30 days of delivery for a refund or exchange.
The return period begins on the date the carrier confirms that the order was delivered, not the date the order was placed or shipped.
To begin a return, contact us at support@sunpie.co and include your order number and reason for the return. All returns require prior authorization.
Purchases made through Walmart, Amazon, an authorized dealer, or another third-party seller must generally be returned through the original place of purchase and are subject to that seller’s return procedures.
2. Extended Holiday Return Period
Our extended holiday return policy applies every year.
Orders placed between November 30 and December 25 may be returned through January 26 of the following year, provided that the products meet all other return conditions stated in this policy.
All other orders remain subject to the standard 30-day return period beginning on the delivery date.
3. Return Conditions
To qualify for a return or exchange:
- The return request must be submitted within the applicable return period.
- The product must be complete and in resalable condition.
- All accessories, hardware, wiring, manuals, promotional gifts, and other included components must be returned.
- The original product packaging must be complete and undamaged.
- Proof of purchase or a valid Sunpie order number is required.
- The product must not have been permanently modified, cut, drilled, welded, painted, rewired, or otherwise altered.
A product that has been installed or test-fitted may still qualify for a return if both the product and its original packaging remain in undamaged, resalable condition.
Products showing scratches, wear, installation damage, missing parts, damaged packaging, or other conditions that prevent resale may be denied a refund or may be subject to a deduction reflecting the loss in value, where permitted by law.
Promotional gifts included with the order must also be returned. If a promotional item is not returned, its retail value may be deducted from the refund.
4. Return Shipping
Returns Within the United States
For approved returns from customers within the United States, Sunpie will provide a prepaid standard return shipping label.
The prepaid label must be used only for the authorized product and return shipment. Customers are responsible for securely packaging the product to prevent damage during return transportation.
Returns From Canada or Australia
For change-of-mind returns, fitment errors, or incorrect products ordered by the customer, customers in Canada or Australia are responsible for return shipping costs.
If a product arrives damaged, defective, incomplete, or different from what was ordered, contact us before returning it. Sunpie will review the issue and provide the appropriate resolution and return instructions.
Original shipping charges for expedited or optional shipping services, if any, are non-refundable unless the return results from an error by Sunpie.
5. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible and provide:
- Your order number
- A description of the issue
- Photos of the shipping box and shipping label
- Photos or video showing the product and the problem
- Photos of all items received
Please keep the product and its original packaging until the issue has been resolved.
Depending on the circumstances, Sunpie may provide troubleshooting assistance, replacement parts, a replacement product, an exchange, or a refund.
Products with a manufacturing defect reported outside the applicable return period may be covered under our separate Warranty Policy.
6. Refunds and Exchanges
Once the returned product has been received and inspected, we will notify you whether the return has been approved.
Approved refunds will be issued to the original payment method, generally within 3–5 business days after inspection. Your bank, credit card issuer, PayPal, or other payment provider may require additional time to post the refund to your account.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a comparable product or issue a refund.
A replacement or exchange does not begin a new 30-day return period. However, a replacement product that arrives damaged, incorrect, or defective remains eligible for assistance under this policy or the applicable Warranty Policy.
7. Order Cancellations and Refused Deliveries
Orders may be canceled for a full refund before shipment. Once an order has shipped, it cannot be canceled or recalled.
If you no longer want an order that has already shipped, please accept delivery and contact us for return instructions.
Do not refuse delivery without contacting Sunpie first. An unauthorized refusal may delay the return, result in additional carrier charges, or affect the applicable refund.
8. Return Authorization and Address
Do not return a product to the address shown on the original shipping label.
Sunpie uses different return warehouses depending on the product, order, and delivery location. Returning a product without authorization or to an incorrect location may delay or prevent processing of the return.
Contact us first to receive the correct return instructions and, when applicable, a prepaid return shipping label.
Contact Us
To request a return, exchange, cancellation, or refund, contact:
Sunpie Customer Support
Email: support@sunpie.co
Website: www.sunpie.co
Please include your order number so that we can assist you more efficiently.